Shipping Policy

Last updated: Oct 22, 2025

Thank you for shopping with HorseRedLight. This Shipping Policy explains how we process, ship, and deliver orders.

1) Order Processing Time

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).
• During peak seasons, promotions, or inventory checks, processing may take longer.
• If your item is pre-order / backorder, we’ll display or email an updated shipping timeline.

2) Shipping Destinations

• We ship to worldwide.
• Some remote areas may require additional transit time.
• If we cannot ship to your location, we will contact you to adjust the order or issue a refund.

3) Shipping Rates

• Shipping fees are calculated at checkout based on destination, package weight/size, and shipping method.
• Any free shipping promotions (if available) will be shown at checkout.

4) Estimated Delivery Times

Delivery time = processing time + transit time.

Typical transit estimates (business days):
• Standard Shipping: 3–7 business days (domestic)
• Expedited Shipping：1–3 business days (domestic, if offered)
• International Shipping: 7–21 business days (varies by country and customs)

Notes:
• Delivery estimates are not guarantees. Carrier delays, weather, customs inspections, and peak-season volume can impact arrival dates.
• For high-value orders, a signature may be required.

5) Carriers

We use reputable carriers such as 【可替换：USPS / UPS / FedEx / DHL】 depending on your address and shipping method.

6) Shipment Confirmation & Order Tracking

• Once your order ships, you’ll receive a shipping confirmation email with a tracking number.
• Tracking may take 24–48 hours to update after the label is created.

7) Address Accuracy & Changes

• Please double-check your shipping address before placing the order.
• If you need to change the address, contact us ASAP at horseredlight@gmai.com with your order number.
• If the order has already shipped, we may not be able to reroute it. Additional fees (if any) may be your responsibility.

8) P.O. Boxes / APO/FPO Addresses

• We may be able to ship to P.O. boxes for smaller parcels, but oversized items may require a physical address.
• If you use an APO/FPO address, delivery times may be longer and tracking updates may be limited.

9) Customs, Duties & Taxes (International Orders)

• Customs duties, import taxes, and brokerage fees (if applicable) are the customer’s responsibility.
• Customs policies vary by country, and we cannot control or predict these fees.

10) Damaged Packages

If your order arrives damaged:
• Please email horseredlight@gmai.com within 48 hours of delivery.
• Include your order number, clear photos of the outer box, shipping label, and the damaged item.
We’ll work with you to arrange a replacement, parts, or another resolution based on the situation.

11) Lost / Missing Packages

• If tracking shows “Delivered” but you didn’t receive the package, please check with household members, neighbors, or your facility/front desk (barn office, reception, mailroom).
• If it still can’t be located, contact us and we will assist with a carrier claim where applicable.

12) Refused Deliveries

If a package is refused or returned to sender due to an incorrect address or failed delivery attempts, we may deduct return shipping/handling fees from any refund (if applicable).

13) Shipping Delays & Prompt Delivery

We aim to ship within the timeframe shown at checkout. If no timeframe is provided, we will ship within 30 days of receiving your order or contact you to offer a delay option or a refund, consistent with U.S. prompt-delivery rules. 

14) Contact Us

If you have any questions about shipping, contact us:
• Email: horseredlight@gmai.com
• Support Hours: 24/7